Answer where-is-my-order calls with live tracking data, reschedule missed deliveries, and call customers ahead of known delays.
On a call to SwiftRoute
Tracking checked
SR-7731 · attempt failed at 11:20 AM
Redelivery booked
Tomorrow · 2–5 PM
SMS sent
New slot + tracking link
Route updated
Stop added to tomorrow's afternoon route
Call volume multiplies during sales and holidays, and seasonal hiring never quite catches up.
Most calls ask a question your tracking system already knows the answer to.
Every failed attempt means another call, another trip and another unhappy customer.
Looks up live tracking and tells customers exactly where their parcel is.
Rebooks failed deliveries for a time the customer will be home.
Calls customers ahead of known delays, before they call you.
Confirms pickups, shift starts and proof-of-delivery issues with drivers.
Every line the caller hears, and every action taken on your systems while they're still on the call.
Actions appear here as the call progresses.
Call connects
Inbound or outbound, on your number.
Agent answers
First ring, no menus, in their language.
Intent identified
Booking, question, lead or emergency.
Action taken
Books, qualifies, answers or routes.
Follow-up sent
WhatsApp, SMS or email confirmation.
Team updated
Summary, transcript and next step.
Answers the routine, escalates the urgent, logs everything.
Calls ahead of every appointment to cut no-shows.
Turns calls you would have missed into next steps by morning.
Anything else connects through our REST API and webhooks, including lookups mid-call and live transfer to your team.
All integrations →A last-mile logistics operator used elastic voice concurrency to handle its December call spike without the seasonal hiring cycle it budgeted for every year.
9x
peak-to-baseline volume absorbed
0
seasonal hires added
-58%
call abandonment during peak
38s
average handle time for status inquiries
Every plan includes everything on this page. Pick the minutes you need, from 200 to 2,200 a month, priced in INR, USD or EUR.
Yes. It connects to your tracking or order system and answers status calls with live, per-shipment data.
Yes. Capacity scales with inbound volume, so a holiday spike is handled the same way as a normal day.
Yes. It can call customers ahead of known delays, or to confirm delivery windows.
Yes. You set the escalation rules — for example urgent issues, VIP callers, or anyone who asks for a human — and the agent transfers live with a summary attached, so nobody has to repeat themselves.
Choose a monthly plan by minutes: 200, 450, 1,000, or 2,200. Every plan includes every feature. Prices are shown in INR, USD or EUR based on where you are, and you can switch at any time. For more than 2,200 minutes a month, talk to sales about volume pricing.
Get your AI receptionist live on a test number in under a day. No contracts to start.
