What changes when the phone stops being a bottleneck.
Enterprise teams in healthcare, insurance, logistics, and financial services run OneInfer Voice in production to answer every call, in every language, at any volume — without adding headcount. Here is what that looks like once it ships.
4.2M+
calls handled monthly across production deployments
32
languages live across active deployments
99.99%
platform uptime
<300ms
median turn-taking latency
12-hospital regional health system · 2.1M patient calls/yr
Cut scheduling hold time from 6 minutes to zero
A 12-hospital health system replaced its legacy IVR with a voice agent that schedules, reschedules, and triages calls in the patient's own language, at any hour.
Challenge
Patients calling to book, change, or cancel an appointment routinely waited five to eight minutes on hold, longer during flu season and after weather events that shut down clinics. The scheduling team could not hire fast enough to cover call volume in Spanish, Vietnamese, and Mandarin, so non-English speakers were disproportionately likely to abandon the call — and the appointment. After-hours calls went to voicemail and were returned the next business day, driving a measurable share of no-shows.
Solution
OneInfer Voice was integrated directly with the health system's scheduling and EHR platforms so the agent can check real-time provider availability, book or move an appointment, and send a confirmation without a human in the loop for routine requests. Clinical questions, prescription issues, and anything outside the agent's defined scope are triaged and warm-transferred to the right department with full call context attached, so patients never have to re-explain themselves. The agent answers in the patient's spoken language automatically, with no menu selection required.
“Patients used to wait on hold to reschedule an appointment. Now the agent answers instantly, in whichever language they called in.”
0:00
average hold time, down from 6:12
212k
calls/mo handled without a queue
24/7
scheduling coverage, including after-hours
-31%
no-show rate on agent-booked appointments
Top-20 US carrier · 3.4M policyholders
Launched 14 languages in under three weeks
A national carrier closed a multilingual staffing gap in claims intake ahead of hurricane season by moving first-notice-of-loss calls onto voice agents.
Challenge
The carrier had spent over a year trying to recruit bilingual claims agents to match the language mix of its policyholder base, without success in several markets. During catastrophe events, first-notice-of-loss call volume could spike six to ten times within hours, and any language gap meant policyholders waited longest exactly when they were most vulnerable, or were routed to a third-party interpretation line that added minutes to every call and broke the audit trail required for regulatory reporting.
Solution
OneInfer Voice now takes first-notice-of-loss calls across 14 languages simultaneously, with every call transcribed, translated, and logged to the carrier's claims system as a single compliant record. The agent captures loss details using the carrier's existing intake script, verifies policy status in real time, and assigns a claim number before handing off to a human adjuster — removing the manual data-entry step from every call, not just the multilingual ones.
“We'd been trying to hire multilingual claims agents for a year. OneInfer let us cover every language our policyholders speak in one rollout.”
14
languages live at launch
<3 wks
from contract to full production rollout
-42%
average claim intake time
100%
of calls captured with a compliant transcript
North American fleet & last-mile operator · 40k stops/day
Absorbed a 9x call spike during peak season
A last-mile logistics operator used elastic voice concurrency to handle its December call spike without the seasonal hiring cycle it budgeted for every year.
Challenge
Every peak season, inbound call volume — delivery status, missed-attempt rescheduling, driver check-ins — jumped as much as nine times over baseline within a two-week window. The support team's usual answer was a seasonal hiring surge: recruiting, badging, and training temporary agents who were only fully productive for the final third of the season, then let go. Even with the surge, hold times and abandon rates spiked every year, and the operator absorbed the reputational cost in delivery reviews.
Solution
OneInfer Voice was connected directly to the operator's dispatch and tracking systems so it can answer "where is my package" and rescheduling requests with live, per-stop data rather than a scripted status. Concurrency scales automatically with inbound volume, so the December spike is handled the same way as an ordinary Tuesday, and the agent places proactive outbound calls ahead of a known delay instead of waiting for the customer to call in.
“Every December our support line used to buckle. This year concurrency scaled with demand and nobody noticed the difference.”
9x
peak-to-baseline volume absorbed
0
seasonal hires added
-58%
call abandonment during peak
38s
average handle time for status inquiries
Digital-first consumer bank · 1.8M cardholders
Cut fraud-alert response time from 40 minutes to under 2
A digital-first bank moved card activation and fraud-alert callbacks onto voice agents so every suspicious-charge alert is answered in seconds, day or night.
Challenge
When the bank's fraud system flagged a suspicious charge, cardholders received an automated text asking them to call in and verify — but the callback queue routed to the same general support line as every other inquiry, so a genuine fraud call could sit behind routine balance checks for 40 minutes or more. Card activation calls added further volume without adding fraud risk, but still competed for the same agent hours, and any fix had to meet the bank's authentication and PCI requirements without adding friction.
Solution
OneInfer Voice now handles card activation and fraud-alert verification as dedicated, authenticated call flows, using knowledge-based verification and account signals to confirm identity before touching any account data. Verified fraud calls are triaged by risk score in real time: low-risk confirmations are closed out on the call, while anything ambiguous is escalated immediately to a live fraud analyst with the full verification trail attached, so nothing has to be re-asked.
“A flagged charge used to mean a 40-minute wait during exactly the moment a customer is most anxious. Now it's answered before they've finished reading the text.”
<2 min
median time to reach fraud response, from 40
89%
of card activations completed with zero agent time
24/7
authenticated fraud-alert coverage
0
added PCI scope beyond the bank's existing footprint
Results reflect composite outcomes across representative enterprise deployments; some details anonymized at customer request.
Your next caller doesn't need to wait.
Get a working voice agent on a test number in under a day. No contracts to start.