AI Voice Agent for Insurance Take first notice of loss in any language.

Capture claim details with your intake script, verify policy status, answer coverage and renewal questions, and hand off to adjusters with a compliant transcript.

  • 24/7 coverage
  • 32 languages
  • No IVR menus
  • Live human handoff
  • Summaries & transcripts

On a call to Summit Insurance

  • Policy verified

    HX-40291 · comprehensive · active

  • Claim created

    #CL-88412 · windscreen + roof · tow requested

  • Claim summary emailed

    Claim number, next steps, documents needed

  • Adjuster assigned

    Transcript + structured loss details attached

The problem

Where insurers lose calls today.

01

Catastrophe call spikes

After a storm or flood, first-notice-of-loss calls multiply within hours, just when policyholders need you most.

02

Language gaps in claims

Interpreter lines add minutes to every call and break the audit trail.

03

Manual intake

Adjusters re-key details the policyholder already gave on the phone.

What it handles

Calls it answers for insurers.

First notice of loss

Captures loss details with your intake script and creates the claim.

Policy and coverage questions

Verifies the caller and answers questions about cover, deductibles and documents.

Renewal reminders

Calls policyholders ahead of renewal and books callbacks for changes.

Claim status updates

Tells policyholders where their claim stands and what's needed next.

Sample call

Claim intake, handled end to end.

Every line the caller hears, and every action taken on your systems while they're still on the call.

Live call · Summit Insurance
  1. Connecting…
Workflow actions0/5

Actions appear here as the call progresses.

  1. 01

    Call connects

    Inbound or outbound, on your number.

  2. 02

    Agent answers

    First ring, no menus, in their language.

  3. 03

    Intent identified

    Booking, question, lead or emergency.

  4. 04

    Action taken

    Books, qualifies, answers or routes.

  5. 05

    Follow-up sent

    WhatsApp, SMS or email confirmation.

  6. 06

    Team updated

    Summary, transcript and next step.

Workflows

Workflows built for insurers.

See all eight workflows →
Inbound

Support triage

Answers the routine, escalates the urgent, logs everything.

  1. 1Caller describes the problem
  2. 2Agent categorises it and checks urgency
  3. 3Routine questions are answered on the spot
  4. 4Urgent cases are transferred to a person, live
  5. 5Transcript and next step land in your helpdesk
Live transferAPI
Outbound

Reminders & confirmations

Calls ahead of every appointment to cut no-shows.

  1. 1Agent calls before each appointment
  2. 2Caller confirms, reschedules or cancels
  3. 3Freed slots go back on the calendar
  4. 4Outcome is logged against the booking
  5. 5Fewer no-shows, fuller schedule
CalendarSMS
Inbound + outbound

Lead qualification

Asks your qualifying questions on every enquiry, in the same order.

  1. 1Prospect calls in, or is called back
  2. 2Agent asks your qualifying questions
  3. 3Captures budget, timeline and requirement
  4. 4Tags the lead hot, warm or cold
  5. 5Sales gets a ready-to-close handoff
CRMWebhooks
What changes

What your team notices first.

  • Claim intake without hold queues, even in a catastrophe
  • Every policyholder served in their own language
  • A complete, compliant transcript of every call
  • Adjusters start from structured data, not notes

Connects to your stack

  • Policy admin system
  • Claims system
  • CRM
  • Email
  • Webhooks

Anything else connects through our REST API and webhooks, including lookups mid-call and live transfer to your team.

All integrations →
Case study · Insurance · Claims Operations

Launched 14 languages in under three weeks

A national carrier closed a multilingual staffing gap in claims intake ahead of hurricane season by moving first-notice-of-loss calls onto voice agents.

14

languages live at launch

<3 wks

from contract to full production rollout

-42%

average claim intake time

100%

of calls captured with a compliant transcript

Read the full case study →
Pricing

Plans from 200 minutes a month.

Every plan includes everything on this page. Pick the minutes you need, from 200 to 2,200 a month, priced in INR, USD or EUR.

FAQ

Questions from insurers.

Something we didn't cover? Ask us on a call.

Can it follow our claims intake script?

Yes. It follows your script step by step, captures every required field and creates the claim in your system.

How do you verify policyholders?

It checks callers against your policy records using the verification steps you define before sharing any policy information.

Is every call recorded for compliance?

Yes. Every call is recorded and transcribed, and the transcript is attached to the claim.

Can it transfer calls to a person?

Yes. You set the escalation rules — for example urgent issues, VIP callers, or anyone who asks for a human — and the agent transfers live with a summary attached, so nobody has to repeat themselves.

How does pricing work?

Choose a monthly plan by minutes: 200, 450, 1,000, or 2,200. Every plan includes every feature. Prices are shown in INR, USD or EUR based on where you are, and you can switch at any time. For more than 2,200 minutes a month, talk to sales about volume pricing.

Your next caller doesn't need to wait.

Get your AI receptionist live on a test number in under a day. No contracts to start.